AB Cosmetica Shipping and Return policy

DOMESTIC US SHIPPING

1. Processing Time

• US Warehouse Orders: 1-2 business days

2. Shipping Methods

Shipping Method	Price	Delivery Time
Free Standard	Orders over $250	5-8 business days
Standard	$9.00	5-8 business days

 

INTERNATIONAL SHIPPING POLICY

For Products Shipping from Outside the US

1. Shipping Origins
Some of our products ship directly from our international partners in South Korea, Japan, and China to ensure freshness and authenticity.

2. Processing Time

• International Warehouse Orders: 3-5 business days processing for skin care products, 10-15 business days processing for devices and equipment.
• Customs Documentation: Additional 1-2 business days

3. Shipping Methods & Timeframes

RETURN POLICY

Category-Specific Return Guidelines

1. Skincare & Cosmetics

• Unopened Products: 30-day return window, full refund
• Opened Products: Not returnable for hygiene reasons
• Defective Products: 14-day return window with photo evidence

2. Devices & Tools

• Spa Equipment: 30-day return, must be in original packaging
• Electrical Devices: 90-day manufacturer warranty
• Used Devices: 15% restocking fee if used but functional

3. Apparels 

• Return Timeframe
  • 30 days from delivery date
  • Items must be unworn, unwashed, and in original condition
• Requirements for Return
  • Original tags attached
  • Original packaging included
  • No signs of wear, perfume, or deodorant
  • Free of stains, odors, or damage
• What Can Be Returned
  • All regular-priced apparel
  • Size exchanges (subject to availability)
  • Color exchanges (subject to availability)
• What Cannot Be Returned
  • Final sale items (clearly marked at purchase)
  • Worn or washed clothing Items with removed tags

4. Personalized & Custom-Made Products

1. General Policy

All customized items are FINAL SALE

1. • No returns, exchanges, or refunds unless defective
   • This includes but is not limited to:
     • Monogrammed apparel
     • Custom-printed textiles
     • Embroidered items

     • Made-to-order products

2. Exceptions for Defective Items

   1. We will accept returns only for:

      • • Manufacturing defects
        • Incorrect customization (our error)
        • Damaged upon arrival

       

3. Process for Defective Custom Items
   
   • Contact within 48 hours of delivery
   • Provide photos/video of the issue
   • We will verify if the error was ours
   • Options: Remake, store credit, or partial refund
     

5. International Returns

• Return Shipping: Customer pays return shipping to (1575 Samantha Crest Trail, Reno, NV 89523)
• Restocking Fee: 20% for non-defective items
• Customs: Refund amount excludes original import duties paid

RETURN PROCESS

How to Initiate a Return

Step 1: Contact customer service within return window
Step 2: Provide order number and reason for return
Step 3: Receive return authorization and instructions
Step 4: Ship items to designated address

Refund Details

Processing Time:

• 5-10 business days after we receive your return
• Refund to original payment method

Return Shipping:

• Customer pays return shipping unless it's our error
• Recommended to use trackable shipping service

Restocking Fees:

• None for standard apparel returns
• Custom items: 100% non-refundable

SPECIAL CIRCUMSTANCES

Wrong Size/Color Exchanges

• Available for non-customized apparel only
• Subject to stock availability
• Customer covers shipping costs for exchanges

Gift Returns

• Store credit only for gift returns
• 30-day return window applies
• Original proof of purchase required

Final Sale Items

• Clearly marked during checkout
• No returns or exchanges accepted
• All sales are final